ORMEC | Repair Services | Return Authorization | Service Hours
ORMEC Repair Services

ORMEC in house Repair Services

Repair Services

Full repair services are provided for all our products.  ORMEC’s Factory Repair Services include warranty and non-warranty repair. Repairs are backed by a two-year warranty. Special handling services, including Expedited Repairs and Emergency Exchange/Replacement are available. All returns require a Return Authorization (RA) number.

ORMEC does not support repair houses that claim to be “certified repair technicians” of our products.

  • Customer initiates requests for return of an ORMEC item.
    • Detailed descriptions of any problems or issues related to the product should also be provided by the customer.
  • A flat-rate charge is assigned to each ORMEC item to be sent in.
  • All items sent into ORMEC will undergo much of the same testing as new ORMEC products that includes but is not limited to:
    • Thoroughly inspected, tested, and burned-in at elevated temperatures.
      • Servo Drives to be tested under load.
    • All repairs correcting functional or performance issues completed.
    • All applicable standard upgrades performed.
    • When available, application programs & files downloaded and archived at ORMEC.
    • Cleaned and minor cosmetic damage repaired.
    • Item returned with description of problem and 2-year warranty against manufacturer's defects
Repairable ORMEC products include:
  • XD Indexer
  • SMLC
  • ORION
  • GEN3 (Generation III)
  • R-Series, SD, SW, SM, and G Series servo drives
  • ORMEC servo motors

If your ORMEC product is not listed please call for further information.

ORMEC Return Authorization form

Information needed on ORMEC RA form:

  • Model and serial number of each item
  • Description of the problem
  • Type of repair: Warranty or non-warranty
  • Any special handling requirements
  • Billing information: Purchase order or credit card
  • Shipping information: Carrier and service (overnight, 2nd day air, surface).

Please complete the RA form and email it or fax it to (585) 385-5999.

Return Authorization (RA) Request Form (pdf).

Service Contact info

Contact ORMEC Service

(585) 385-3520 (phone)

support@ormec.com  (email)

Regular business hours are  8:00 a.m. – 5:00 p.m. (EST), Monday through Friday.

Telephone support for emergency situations is available 24/7.

A limited supply of refurbished equipment is on hand for quick delivery.

  
Repairs FAQ

How quickly will my repair be completed?

ORMEC controllers, drives and board level repairs are completed within 5 business days.

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