ORMEC Repair Service

ORMEC in house Repair Services

Repair Services

Full repair services are provided for all our products.  ORMEC’s Factory Repair Services include warranty and non-warranty repair. Repairs are backed by a two-year 5-year warranty, (special offer made through July 31, 2018). Special handling services, including Expedited Repairs and Emergency Exchange/Replacement are available. All returns require a Return Authorization (RA) number.

ORMEC does not support repair houses that claim to be “certified repair technicians” of our products.

  • Customer initiates requests for return of an ORMEC item.
    • Detailed descriptions of any problems or issues related to the product should also be provided by the customer.
  • A flat-rate charge is assigned to each ORMEC item to be sent in.
  • All items sent into ORMEC will undergo much of the same testing as new ORMEC products that includes but is not limited to:
    • Thoroughly inspected, tested, and burned-in at elevated temperatures.
      • Servo Drives to be tested under load.
    • All repairs correcting functional or performance issues completed.
    • All applicable standard upgrades performed.
    • When available, application programs & files downloaded and archived at ORMEC.
    • Cleaned and minor cosmetic damage repaired.
    • Item returned with description of problem and 2-year warranty against manufacturer's defects
Repairable ORMEC products include:
  • XD Indexer
  • SMLC
  • ORION
  • GEN3 (Generation III)
  • R-Series, SD, SW, SM, and G Series servo drives
  • ORMEC servo motors

If your ORMEC product is not listed please call for further information.

ORMEC Return Authorization form

Information needed on ORMEC RA form:

  • Model and serial number of each item
  • Description of the problem
  • Type of repair: Warranty or non-warranty
  • Any special handling requirements
  • Billing information: Purchase order or credit card
  • Shipping information: Carrier and service (overnight, 2nd day air, surface).

Please complete the RA form and email it or fax it to (585) 385-5999.

Return Authorization (RA) Request Form (pdf).

Service Contact Info

Contact ORMEC Service

(585) 385-3520 (phone)

support@ormec.com  (email)

Regular business hours are  8:00 a.m. – 5:00 p.m. (EST), Monday through Friday.

Telephone support for emergency situations is available 24/7.

A limited supply of refurbished equipment is on hand for quick delivery

Repairs FAQ

Why should we use ORMEC Repair Services?

ORMEC Repair Service Engineers use factory certified ORMEC parts and follow rigorous quality procedures.  We strive to bring the repaired product back to original specifications.  All repairs are subject to the same tests, burn-in and procedures used by our production department.

Is a Return Authorization(RA) number required?

Yes. The RA number provides tracking information for your item.  Call ORMEC for an RA number or simply fax or email this form with all the important details.

What if I need help after hours?

Emergency telephone service is available 24/7. Call 585-385-3520 and then press 1 for Service. A service engineer will assist you.

How quickly will my repair be completed?

ORMEC controllers, drives and board level repairs are completed within 5 business days.

Are credit cards or PayPal accepted for repair payment?

Yes, absolutely!  MasterCard, Visa, American Express and PayPal are accepted.

Do repairs carry a warranty?

Repairs  carry a two-year warranty against manufacturer defects.

New ORMEC manfactured products (controllers and drives) come with a two year warranty and other products (motors) carry a one year warranty.

Who is that guy in the picture?

That's Bob "Tobey" Schreiber. He has more than 25 years experience at ORMEC. He is part of the service engineering team that promptly and efficiently handles repairs.

Where is your list of Refurbished Equipment?

The current list of available ORMEC refurbished equipment  is --> here .  The list is updated frequently and items are available for quick deliveries.